DELIVERY

Currently we only deliver to UK addresses. 
Our VAT rate is 0%.

• Standard Delivery - within 2-3 working days: £3.70  (delivered via Royal Mail)

Important information: All orders received before 12:00 will be dispatched same day on a 2-day (Royal Mail 2nd class) service. Orders received after 12:00 will be dispatched the following day.

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CANCELLATION, RETURNS and REFUNDS

Please view our Terms & Conditions by clicking here.

1. Delivery 

• We will make reasonable efforts to avoid any delay in the dispatch of your Product, however we will not be liable for any delays resulting from postal delays or any events outside of our reasonable control (please see clause 12). 

• If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises or at our carrier’s nearest location, in which case, please follow the instructions in the delivery note or contact us to rearrange delivery.

• If we are not able to deliver the whole of the order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this.

• Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

• You own the Products once we have received payment in full.

1. Cancellation and Refunds

   • As a consumer, you have legal rights in relation to Products that are faulty or not as described. We are under a legal duty to supply Products that are in conformity with this contract. Nothing in these Terms shall affect your statutory rights. For more information please see https://www.citizensadvice.org.uk/.

   • If you change your mind: You will be entitled to a full refund if you change your mind about your order within 14 days of receiving your Product. Please note that we will not be able to provide you with a refund for Products that have been personalised or for Products where the hygiene seal has been removed. Wherever possible, we politely ask that you return the Product with any tags/labels, in its original packaging (or suitable alternative packaging if this is not possible) and with a copy of the applicable invoice.

   • Before the Products are delivered: Before the Products are delivered, you have the following rights to cancel an order for Products including where you choose to cancel because we are affected by an event outside of our reasonable control or we change the Terms under Clause 2.1 to your material disadvantage:

     • you may cancel any order for Products at any time before we dispatch the Products or by contacting us. We will confirm your cancellation in writing.

     • if you cancel an order under the above mentioned clause and you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you and any delivery charges.

     • unfortunately, if you cancel an order for Products under Clause 7.3.1 and we have already dispatched your Products to you, we will not be able to cancel your order until it is delivered. In this case, if you return the Products to us, you will have to pay the cost of returning the Products back to us. This will not affect your refund for the Products and any standard delivery charges.

   • Failure to deliver: If we miss the delivery deadline (as set out in your order confirmation) for any Products then you may cancel your order straight away if we have refused to deliver the Products or delivery within the delivery deadline was essential (taking into account all the relevant circumstances). If you do not wish to cancel your order straight away, or do not have the right to do so under this Clause, you can give us a new deadline for delivery, which must be reasonable, and you can cancel if your order if we do not meet the new deadline. If you do choose to cancel your order for late delivery, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value.

   • Defective, damaged or incorrect Products: in the unlikely event that the Product you ordered is defective, damaged, or incorrect please contact us at zehra@tutakids.co.uk.

   • Process: To cancel your order please email us at zehra@tutakids.co.uk with information about the order you wish to cancel. Once you have informed us that you wish to cancel your order, you must return the Product within 14 days of notifying us.

   • Delivery costs: Please note that you will be responsible for the costs of returning the Products to us, unless the Product is defective, damaged, or incorrect. Where reasonably possible please return the Products with their labels and in their original packaging. Once we have received the returned Product, we will reimburse you the cost of your order within 14 days, or if earlier, within 14 days from the day you provide evidence that you have returned the Product to us. If you have chosen an express delivery option, you will only be entitled to a reimbursement of the delivery costs up to our standard delivery option.

   • We may have to cancel an order before the Products are delivered, due to an event outside our reasonable control or the unavailability of stock. If this happens we will promptly contact you to let you know and if you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you.

   • We will only make refunds to the same method of payment which you used to make your purchase.

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Contact Information

Bombula Textile Limited is registered in the UK and Wales. 
Registered at: 74A High Street Wanstead, London, England, E11 2RJ, UK. 

 

For Sales, Returns, Refunds and All Other Customer Enquiries:

Email: zehra@tutakids.co.uk

Address: Bombula Textiles T/A Tutakids, 74A High Street Wanstead, London, England, E11 2RJ, UK.

 

For General Enquiries

Email: zehra@tutakids.co.uk